Background: Our client wanted to moved to TravelEdge due to poor service from a global travel manager. They wanted us to improve their overall service, drive online usage and establish more cost-effective supplier deals. They were also daunted by the implementation process.
Action: We developed a detailed implementation plan and took full responsibility for delivery and results. The six week plan incorporated national roadshows and extensive online training. A comprehensive communication plan was developed and implemented throughout the company to explain the rationale for change and facilitate buy-in. Airline deals were renegotiated and a national hotel tender was undertaken.
Results: 100% achievement of all Implementation Plan milestones ahead of schedule; new preferred deals launched; 70% online utilisation target achieved, and the Client Implementation Coordinator received 2 departmental awards due to the overall implementation success.
