It’s always great to hear first hand from our clients that we are making their lives easier, and achieving our objective of delivering brilliant service.

So, when our customers take the time to write feedback about our team, we love to share it with you.

We would especially like to thank Kari Miragliotta from LinQ Resources and Julie Hughes from MYOB, who have kindly emailed their positive feedback on to the team.

It’s a great feeling knowing that we have great partners that appreciate our service, and makes it easier for us to deliver that ‘wow’ factor.

Here is what Kari and Julie had to say about TravelEdge.

"I work in a fast paced Funds Management company in Western Australia. In this business it is imperative that we have quick action when needed when it comes to travel for our staff.

We constantly have staff that need to travel at last minute notice to all destinations across the globe. There are times when flight paths & destinations need to change whilst the workers are already on their travels or they need to make a quick detour to the itinerary to fit in a meeting in a close by country.

Throughout all these travel demands I have always relied on TravelEdge and they have delivered fantastic results on every occasion. Being in a different time zone to their Sydney office has not been an issue for our company as I know I can speak to a TravelEdge team member at any hour of the day/night. I know that whoever picks up the phone at TravelEdge (even if it is not my regular travel agent) they will be able to pull up all the details on file or itinerary and make required changes on the spot.

All their staff have a ‘can do’ attitude which is a great advantage when I throw an extremely difficult request at them. They are always happy and friendly on the phone and they do look for the best options available for my needs and for our bank accounts. In fact, some of our staff even go to them with their personal holiday travel too!

I have no qualms in letting people know that some of the flights I need to book are very indepth and are really frustrating for me to try and sort out to my boss' specific needs, but with the TravelEdge team on my side, the job is always done with a quick turn around and a calm and helpful aproach.

I very much value the efforts from all of those in the TravelEdge team as it surley makes my job so much easier. I would happily recommend them to any company who needs a travel agent that they can rely on."

Kari Miragliotta, Executive Assistant LinQ Group.

"Some aspects that make travel an easy yet complete process for me are:

• Easy maintenance of the travellers profile and details.
• The ability to select “best rate” options from all the suppliers.
• The ability to produce whatever reports I need - I use reporting daily to manage/monitor travel and the quick email response of the full itinerary for my records as well as direct to the traveller themselves.
• The team at TravelEdge - always helpful, always consistent and courteous and always solving any requests that I have with a smile.

The entire travel package supplied from TravelEdge (online tool backed up by real people) has made a huge and positive difference to how we manage travel within our company."

Julie Hughes, Executive Assistant MYOB

 

If you have a great story about our team we would love for you to share it with us. Send your feedback via email to your National Account Manager, or to news@traveledge.com.au.