Sometimes technology just doesn’t work the way it’s meant to and you need to talk to someone… that’s where the TravelEdge Solutions Centre comes in!
Our Solutions Centre takes responsibility for delivering first and second level online support for TravelEdge clients, providing immediate assistance ensuring online issues across multiple technology platforms are addressed quickly and efficiently.
The TravelEdge Solutions Centre is also responsible for;
- Online help desk support
- Business efficiency and
- Training and the management of the multiple technology platforms we support
In mid-2016, TravelEdge implemented an online help desk solution including a powerful ticket management system to ensure urgent client issues are resolved with priority, communicated and escalated when required. The results since implementation are very positive with issues being resolved on average within 23 minutes.
Another area of the business the Solutions Centre is heavily involved in is our robotic platform ‘My Quality Checks’ (MyQC). The MyQC functionality incudes ticketing, process automation and quality checks, creating time efficiencies for our consultants. It not only frees up our consultant’s time to better service client’s needs, it also provides clients with greater cost savings due to the automated search functionality for lower fares and hotels. MyQC was recently in the media, you can read more here
If you would like any further information on how the Solutions Centre can assist with your business requirements, please speak to Julius Ungar, Head of Solutions Centre; email@example.com