Customer Service

Solutions Centre

Run in-house by a highly skilled team, our Solutions Centre offers online support for first and second level technical queries, allowing us to quickly respond to 99% of queries. The remaining queries are considered third level queries and escalated to be dealt with directly via the online booking tool.

Available 24/7

If you or your travellers need support at any time, we have you covered. Our Australian-based team offers assistance 24 hours a day, 7 days a week to ensure no one is ever left stranded. We’re here to provide you with quality customer service when you need it most, even if it’s just a general enquiry.

Risk Management

Being prepared for any scenario is critical to ensure you and your travellers are safe at all times. Our robust risk management services can be quickly implemented to provide reassurance and support when required, including location reports, liaising with third parties, live news feeds and coordinating contact in an emergency.

TravelEdge Lifestyle Membership Program

The TravelEdge Lifestyle Membership Program is all about passing on the benefits to your staff and their families. From 20% off dining all year round to vouchers from major retailers, there are plenty of amazing deals to take advantage of. In fact, members will be spoilt for choice with access to over 4,500 special offers every day.

Get In Touch With Us

Customer service is a key focus of our organisation, and we are always on hand to assist with any enquiries.

Whether you have a question about one of our brands; are interested in a career opportunity; or need any other information at all, please let us know and we will get back to you promptly.

VIP Service

Solutions Centre

Available 24/7

Risk Management

TravelEdge Lifestyle Membership Program

Get In Touch With Us

About The TravelEdge Group